About This Page
This page explains how to request deletion of your account and associated personal data from Sunchaser CRM ("the App"), operated by Sunchaser Energy Systems.
Android application ID: com.sunchaser.crm
Any registered Sunchaser CRM user — including staff, sales advisors, technicians, and customer portal users — may request that their account be deleted. You do not need to be signed in to read this page or to submit a request.
How to Request Deletion
Send an email to support@sunchaserenergy.co with the subject line Account Deletion Request.
Wherever possible, please send your request from the email address registered to your Sunchaser CRM account. This is the simplest way for us to confirm that the request is genuinely yours.
Please include only the information needed to locate your account:
- The email address or username registered to the account.
- Optionally, the full name on the account, if it differs from the email address.
Please do not send passwords, payment card details, or identity documents. We will ask separately if we need anything further to verify ownership of the account — for example, if you are unable to write from the registered email address.
What Is Deleted
When your request is processed, we delete the data that identifies you as a user of the App:
- Login credentials: your username and stored password credential.
- Account profile: your name, email address, contact number, and assigned role.
- Session data: active sessions and authentication tokens, so the account can no longer be used to sign in.
- Personal preferences: user-level settings associated with the account.
After deletion, the account can no longer be used to access Sunchaser CRM.
What May Be Retained
Deleting your account does not automatically erase every record that mentions you. Some information may be retained where we are required or permitted to keep it for legal, accounting, tax, fraud-prevention, warranty, or contractual purposes — for example, issued invoices, signed contracts, delivery records, and warranty registrations connected to completed solar installations.
Where information is retained for these reasons, it is limited to what is necessary for those specific purposes, and it is no longer used to provide you with access to the App.
We are being explicit about this so that the scope of deletion is not overstated: we cannot promise that every record containing your details is erased, because some of those records must be kept.
Timing and Confirmation
Deletion is not immediate. Requests are reviewed and processed manually so that we can confirm account ownership before any data is removed.
As stated in our Privacy Policy, we aim to process compliant requests within 30 days of receiving them. You will receive a confirmation email at the address you contacted us from once your request has been processed. If we need more information before we can proceed, we will reply to you first.
Contact Information
For account deletion requests, or any question about this process, contact Sunchaser Energy Systems:
Email: support@sunchaserenergy.co
Office Address: Sunchaser Energy Headquarters, Lahore, Pakistan
See also our Privacy Policy for details of what data Sunchaser CRM collects and how it is used.